Terms of service
Last updated 7 October 2026
Agreement
These terms govern services provided by Quiet Mountain Consulting PTE. LTD., Vision Exchange, 2 Venture Drive, #19-018, Singapore 608526 ("Quiet Mountain", "we", "us") to you ("Client"). By subscribing, paying an invoice or using our services you agree to them. A signed order form takes priority where it differs.
Website concepts
We may prepare a concept website for your business from information that is publicly available about your business. Concepts are clearly labelled as previews, are not indexed by search engines, and their forms do not collect information from visitors (we keep basic visit counts, as described in our privacy policy). We remove a concept on request or when you decide not to proceed.
Websites you make yourself
You can make a website for your business at edit.quietmountainlabs.com/create. Your draft is private until you save it; once saved it is published as a preview at its own quietmountainlabs.com address (not indexed by search engines), reserved for you for 90 days, and you can delete it any time from your dashboard (Settings → Plan → Delete this preview). By making one you confirm that you run the business, that what you enter is accurate, and that you have the right to use any text and photos you add. Before a self-made website goes live we may confirm that you run the business, and we may remove previews that impersonate someone else or break these terms. We limit how many previews one person, and everyone together each day, can make.
Plans
We offer two plans — Website ($19/month) and Website + Chat ($29/month) — each including the services listed for it on our pricing page. Both plans include unlimited self-service edits in the website editor plus 5 done-for-you edit requests per month, handled one at a time, typically within about 2 business days each. Website + Chat includes $5 of chat credit each month; monthly credit resets on the 1st and does not roll over. Additional chat credit can be bought at any time at $10 for $5 of credit; purchased credit does not expire and is used after the monthly credit. When no credit remains, the assistant continues to take visitors' messages but does not answer questions until credit is available. Any other work is agreed separately in a written quote or order form. We perform the services with reasonable skill and care.
Fees and billing
Your first month is free: we save your payment card at checkout and bill your plan monthly in advance from the end of that month (one free month per website and per customer). Plans run month-to-month. There are no setup fees. You can upgrade or downgrade at any time, effective from your next billing date. A web address (domain) bought through us is a separate one-time charge at the registrar's price, paid at checkout, registered in your name; while your plan is active we renew it every year at no extra charge. If your plan ends, we stop renewing it — it stays yours until its expiry date, and we send you its transfer code on request so you can move it to any provider. Pass-through costs — advertising spend, phone, text and AI-call minutes, and third-party software you choose to add — are billed at cost without markup, or paid by you directly to the provider. If a payment fails, we email you and Stripe retries the card; if it's still unpaid 14 days later the website is paused (nothing is deleted) and it comes back on as soon as the payment goes through. After 30 days unpaid the plan ends. If your free month ends without a working payment card, the website is paused until a plan is started.
Cancellation
You can cancel at any time from your billing page or by replying to any of our emails. Cancellation takes effect at the end of the period you have already paid for, and there is no cancellation fee. Apart from the money-back guarantee below, we don't refund partial months.
Guarantees
30-day money-back guarantee. If you're not happy within 30 days of your first plan payment (after your free month), tell us and we'll refund your plan fee in full and cancel your plan — no questions asked. When we refund, your website is taken offline.
Web addresses are not refundable once registered. A domain we register for you is registered in your name and stays yours — including after a refund or cancellation — and we'll give you the transfer code to move it to any provider. If we can't register a web address you paid for, we refund that charge automatically.
Ownership
You own your domain, content and data at all times, and the accounts we set up for you. The website we build becomes yours to keep after you have paid for 12 months; if you cancel after that, we hand over the site files and help you move it. You give us permission to use your content to deliver the services and confirm you have the right to provide it.
Acceptable use
You won't use our services for anything unlawful, deceptive, infringing or harmful, including spam or misleading claims.
Automated tools
Some deliverables are produced with the help of software and automated tools. We review our work, but you're responsible for checking that content about your business is accurate before it's published.
Third-party services
Our work may rely on third-party platforms (hosting, payments, phone, email, advertising, software). Their terms apply to their services, and we're not responsible for their outages or changes.
Limitation of liability
To the extent the law allows, we're not liable for indirect or consequential losses (such as lost profits or data), and our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.